Monitor Employee Phone Usage
Recording your staff’s interactions with clients, users, prospects, or suppliers is helpful for a variety of reasons. Say you look at the latest customer support statistics, and you notice two representatives are getting much higher scores than everyone else. If you can listen to their phone conversations from the past month, you can quickly figure out what they’re doing right so you can ask your other team members to do the same. On the flip side, if someone is getting really poor feedback, listening to his or her old calls will uncover the issue.
Yes. Unless you want a user to know, ActivTrak is invisible. It does not appear in the Add/Remove programs list and is not recognizable from the Task Manager. However, if you download and install the Agent on the user’s device, the browser history will keep that activity.
Additionally, you can track multiple devices in one place using Spyzie’s Control Panel. From the homepage, you can gain all the key information related to the selected device. Also, you can go to its left panel in order to access all the amazing features of the tool.
Finally, apps like Hubstaff offer flexible reporting options. When you need to pay taxes or invoice a client, you can generate the right report instantly—no more hunting down random files or spending hours in Excel.
So improve your bottom line and protect your company with the knowledge gained from a successful employee monitoring project. What you learn could very well save you from much hardship and loss. When you use Mobile Spy employee cell phone software you will be able to view cell phone activities such as:
Obviously, it can be helpful to use an internet monitor to see which URLs your team members or freelancers open; for example, if they’re spending most of their time browsing online shopping sites, you can be reasonably certain they’re not doing their work.
Suppose you only have two employees. You’re paying both minimum wage, which in your state is $11 per hour. Every day, they together waste four hours: $44 down the drain. Using the standard 261-workday calendar, you’ll lose $11,484 per year. And that’s if you’ve only got two people on staff!
As career and management expert Alison Green often says, you shouldn’t treat all employees the same. If you’ve got a reliable, trustworthy, hard-working employee who consistently delivers stand-out work, you should give her much more autonomy and power than someone who’s flakey, disengaged, or uncommitted.
This data transforms the decision-making process. You can determine everything from appropriate salary, rates, and product prices, to optimal team size, tool-kit, and work process. Not to mention, if there’s anything you should know about a specific employee (such as, Jane has gotten much less efficient in the past month, or Joe has really accelerated his work rate lately), you’ll know objectively—not intuitively.
So far, we haven’t talked about the legality of employee monitoring very much. Again and again, the courts have come down on the side of the employer—the employer has a legitimate stake in how employees spend their time, and people do not have a reasonable expectation of privacy when they’re at work. Nonetheless, it’s possible to overstep your boundaries when it comes to monitoring your employees. Ending up in hot water with the law is never good for business.